Technical Support - 0871 230 7170
We offer technical support between 9am - 5pm Monday - Friday for hardware purchased from ourselves, unless the warranty is direct with the manufacturer. Calls to our technical support line are charged at local or national rate only. The service is there to help you with issues we may help you resolve quickly or areas you may be uncertain about regarding warranty and hardware versus software support. The facility is there for our technicians to try and assist you within 5 minutes and if not suggest a suitable course of action. Our technical staff are just that, technical, you will not be speaking to a call centre abroad or to people with little technical knowledge.
If possible please use the email facility first.
PC Clinic Services & pricing guide
- Operating system and driver reload service - £39 inc VAT
- Full hardware testing and labour for replacing any faulty parts \ upgrades required and includes software install and operating system reload where necessary - £49 inc VAT
- For collect and return service if you are unable to bring your computer to us we charge £25 inc VAT. We collect and deliver nationwide.
- No additional chargeable work is carried out without confirmation form the customer.
- Above prices exclude hardware, you will not be billed inflated hardware prices, all of our prices are available online.
"Top tips"
Computing Which? advises PC owners to follow these tips to avoid being ripped off:
- ask friends and family to recommend a repair shop
- always check the charges to look at the PC – whether it’s an hourly rate or a flat fee for certain repairs
- get a quote beforehand for labour and parts
- make it clear to the shop that they must ask your permission if the cost of work will go over a certain price
- ask the shop to call you before replacing any software or hardware – you may need to check if you risk losing data."
Returns
If you suspect a fault with your goods please call the manufacturer’s technical helpline where applicable. This may help prevent any unnecessary returns to us, saving you the return delivery cost should the product be found to be fault free. Faulty goods may be returned to us to process, however this may delay the repair process and the goods must still first be registered with the manufacturer where applicable. We cannot be held responsible for the length of time a manufacturer’s repair may take.
If your goods develop a fault within the first 7 days then please contact the manufacturer to obtain a DOA (Dead on Arrival) return reference where applicable. Once you have this, please contact us for a Returns number for the item to be returned under. Items to be returned for repair/replacement must include all the items that you received in the original shipment including cables, manuals, disks and any free software must be returned.
If the product is a Custom Built PC, we will either arrange a courier collection or request that you return the product to us directly depending on the warranty you chose upon ordering. If we have arranged a courier collection we will only be able to specify on which day they will attempt collection of your goods, we are unable to specify the collection time, and will require someone to be present when the courier comes. We will only arrange one collection, if you miss the courier you will be required to return the product to us yourself and at your own cost. We are happy to collect from a work address. If we ask you to return the product to us directly, please send it to the address below.
Where possible original packaging should be used. We may not accept liability for any goods damaged in transit and a replacement or refund may not be offered. Please ensure that the RMA number is clearly visible on the outside of the packaging. Packages arriving to us without a valid RMA number will be rejected and returned at your cost. Please do not write directly onto the product box or a 10% fee may be charged.
All goods are tested on return by our technicians to verify the fault and always before a refund/replacement is processed. All goods proven to have no hardware fault will either be returned to you or incur a 10% restocking fee. We do not send out advance replacements due to the technical nature of the goods we sell.
Cancellation of order
Customers wishing to cancel an order and return goods under the distance selling regulations need to inform us in writing within 7 working days of receipt of goods. Please email us. This does not apply to our business customers.
When we have received your email we will issue you with a returns number by email. Please note that packages arriving to us without a valid RMA number will be rejected and returned at your cost. The goods must be returned via insured carriage such as registered post. You are responsible for the return costs. Once you have been issued with an RMA number you have 14 calendar days in which to the return the goods.
The goods must not have been used and must be 'as new' when returned to us. The goods must be returned in plain outer packaging. Goods returned with courier labels stuck on the outside of the original manufacturer's box will be rejected. The goods must be in fully re-saleable condition. Software or warranties must not have been registered and all goods should be in their original packaging. If the goods are not in a re-saleable condition, we reserve the right to either reject your return or charge you a minimum of a 10% (value of goods) re-stocking fee. Once we have received your return and checked that it complies with the above, we will issue a full refund within 14 days to the original payment method used.
Shop customers and ‘collect instore’ customers are not covered by the DSR’s and any items being returned within 7 days for refund will be liable to a 20% restocking fee. Items that have been used will not be accepted for return. After 7 days items we will not accept any items for refund.
Return Address Details:
Ginger6 Ltd
Returns No: ........
Unit 17 Wulfrun Trad Est
Stafford Road
Wolverhampton
WV10 6HH
Please Note: We will under no circumstances accept returns unless they are showing a valid Returns number within the address...
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