Technical Support

We offer technical betwen 9.45am - 5pm Monday - Friday for Hardware purchased from ourselves unless the warranty is direct with the manufacturer. Calls to our technical support line are charged at local or national rate only, please do not abuse the facility and risk ruining the service for others. The service is there to help you with issues we may help you resolve quickly or areas you may be uncertain about regarding warranty and hardware versus software support. The facility is for our technicians to help you within 5 minutes and if not suggest a suitable course of action. Our technical staff are just that technical, you will not be speaking to some call centre in India to a person with little technical knowledge.

If possible please use the email facility first.

Tel: 0141 556 1947
Email: support@laptopsandpcs.co.uk

PC Clinic Services & pricing guide

• Simple Hardware install £11.75 inc VAT.  E.G. An optical drive or wireless card.
• Difficult (and or more time consuming) Hardware install £41.12  E.G. Specialist cooler fitted that requires motherboard removal for fitting of bracket underneath.
• Watercooling. From £75 + VAT and not including hardware. Quoted on individual cases
• Complete re-install of Operating system and drivers (Legitimate OS supplied by customer) £47 inc VAT. Backup of files required add £25. This service is at our discretion as may not always be possible. E.G if your Hard drive has failed or data corruption
• Virus \ spyware removal £47
• PC re-cased  £47
• The dreaded "health check" we don't really do this per se. If you think something is not right with your PC we will do the following. PC hardware diagnostics using appropriate software We use PC check as well as manufacturers proprietary diagnostic tools. Our software is up to date and licensed.  24 hour bench test of hardware, Virus and spyware check of your drive\drives.
• Every PC is unique and you requirements will be different to the next customer. If don't see a service that fits and you need a guide price give us a call on 0141 550 2444 or drop an email to colin@laptopsandpcs.co.uk

Interesting link http://www.which.co.uk/reports_and_campaigns/computers_and_internet/reports/computers/PC_World_repairs_news_article_557_99707.jsp

This article finishes with a list of tips, we agree you follow these. Here they are..

"Top tips

Computing Which? advises PC owners to follow these tips to avoid being ripped off:

• ask friends and family to recommend a repair shop
• always check the charges to look at the PC – whether it’s an hourly rate or a flat fee for certain repairs
• get a quote beforehand for labour and parts
• make it clear to the shop that they must ask your permission if the cost of work will go over a certain price
• ask the shop to call you before replacing any software or hardware – you may need to check if you risk losing data."

Laptops and PCs will take the hassle out of any returns to manufacturers with our returns service. For an administration fee we will undertake your return for you, the benefits of this are:

• We are able to arrange collection and return of the item during any working day and saves you waiting in for couriers to collect.
• We will package and box the item appropriately for return saving you the effort.
• A technician will independently assess the item 1st to make sure there is a hardware fault and save you the expense of a manufacturers 'no fault found charge'!
• This service can be added at point of sale or can be requested at any time you require it during the existing warranty period.

NB Conditions apply *

Price structure:
£15 If the service option is taken at purchase
£25 If taken when an issue develops

If you require an RMA (Returned Merchandise Authorisation) number please email support@laptopsandpcs.co.uk with RMA required in the subject title. We will email you with an RMA number and instructions for returning the product within 3 hours or within 3 hours of the next working day.

Technical enquiries relating to products purchased may be emailed to support@laptopsandpcs.co.uk and we aim to reply to these within 1 working day.